1. Cancellations by You

• You may cancel your hire order and receive a full refund only if we receive written notice more than 7 full days prior to your hire commencement date.
• The 7-day period is calculated by counting back 7 full calendar days from the hire commencement date.
• Cancellations made 7 days or less before the hire commencement date (including the 7th day prior) are not eligible for a refund, as we lose the opportunity to rehire the item.

Example:
If your hire commences on Thursday 26th, you must cancel no later than Wednesday 18th to be eligible for a refund.
Cancellations made on Thursday 19th or later are not eligible for a refund.

2. Cancellations by Us

If, for any reason, we are unable to provide the item(s) in your order, we may cancel your order (in full or in part).

In this instance, we will refund any money paid for the affected item(s).

3. Limitation of Liability

You are not entitled to claim compensation for any loss, expense, damage (direct or consequential), loss of time, or inconvenience arising from a cancellation, whether initiated by you or by us.

4. Store Credit

At our discretion, we may offer store credit in place of a refund. Any such offer will be clearly communicated at the time of cancellation.