REFUND & RETURNS - HIRE 

The Luxe Closet unfortunately does not offer refunds for sizing errors, change of mind or cancelled events. This is because once you have booked an Item, it has been made unavailable to be booked by other customers and we will have lost the opportunity to receive the hire fee.  

Our Items are carefully inspected prior to delivering to our customers. Customers acknowledge they are second-hand Items that have been worn by other people therefore some minor wear and tear is expected. We do not provide refunds for such normal wear and tear. 

It is the responsibility of the customer to inspect the Item(s) after they have been collected or received via post. The customer must notify within 3 hours from time of pick-up of any faults to The Luxe Closet with photo evidence. If faults are deemed minor and in line with what is expected with a hire item, you will be required to continue with the hire. If the Item(s) are unwearable then the customer is eligible for a full refund provided evidence of immediate return postage is provided. The definition of minor and major fault is at the discretion of The Luxe Closet, acting reasonably. If The Luxe Closet is not notified on the same day of pick-up/delivery of any faults it will be assumed the customer is satisfied with the condition.  

Nothing in this paragraph reduces your entitlement to a refund in the circumstances required by the Australian Consumer Law. 

We will not be able to offer you a repair, refund or replacement if you have modified any Item, or used any Item contrary to user instructions, packaging labels and/or these Terms.

Please see cancellation policy regarding cancellation of hire. 

Refund Policy – Retail Purchases

Full Price Items

Full price retail items, including shoes and jewellery, may be returned within 7 days of receiving your order for either a refund or exchange, provided the item is:

• Unworn and unused

• In original condition

• Returned with all original packaging and tags intact

Sale Items

Items purchased on sale are not eligible for a refund.
Sale items may be returned within 7 days of receiving your order for an exchange only, subject to availability.

Earrings

Due to hygiene reasons, earrings are considered a final sale and are not eligible for refund or exchange.

Ex-Rental Items

Ex-rental items are sold as final sale and are not eligible for refund or exchange. As these pieces have previously been part of our rental collection, they may show minor signs of wear.

If you would like further information regarding the condition of an item prior to purchasing, please feel free to contact us and we will happily provide additional details.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is deemed faulty or incorrect. We recommend obtaining a tracking number as proof of shipment when returning items. In the unfortunate event that a parcel is lost in transit, The Luxe Closet cannot be held responsible for returns that are lost, damaged, or delayed during shipping.

Faulty Items

If you believe your item is faulty, please contact us within 48 hours of receiving your order so we can assist in resolving the issue.

Please contact info@theluxecloset.com.au