Contact us
Have a question? Don't hesitate to reach out to us! Fill out the form below and we'll get back to you within 24 hours.
FAQ
Below are some of are common questions:
Browse our range of designer dresses online. Once you have found the perfect dress simply use the calendar to place your booking. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event. You can select to have the dress express posted to you or pick up from our Geelong West boutique. All postage orders include a return satchel to post the dress back in. If you are unsure if a particular dress is available or not please email us (info@theluxecloset.com.au).
The dress will arrive on your selected start date. We do aim to get orders out as early in the week as possible so if available, you may receive your dress earlier than expected.
Often this means the garment is already booked by another customer, however cancellations can occur. If you are after a last minute booking please contact us on info@theluxecloset.com.au and we can assist you further.
Absolutely, We offer a try-on service by appointment at our Geelong West Boutique. To view availability and book your try-on appointment click here.
Unfortunately at this time due to the high demand for our garments, we do not offer postal try-ons. Once orders are shipped there is no refund or exchange offered so please make sure you are happy with the style & fit before booking.
Please note there is no day of the week when every single outfit is in the TLC boutique due to outfits coming and going so frequently. If you are wanting to try on a particular garment please make contact via email or Instagram DM and we can help with choosing the best time to come in for your try-on appointment.
If you need to cancel your order or make any changes please email info@theluxecloset.com.au. Please also refer to our cancellation policy.
After making an order online, you will immediately receive a confirmation email. On the week of your booking you will receive a booking reminder email/text message. This email will go through collection info, return info & everything else. If you have selected postage you will receive an email when your order is dispatched with tracking details.
Please see our full FAQs here.