Browse our range of designer dresses online. Once you have found the perfect dress simply use the calendar to place your booking. Select your size and then choose the date you would like the dress to be delivered/collected in store. We recommend selecting a delivery date 1-2 days before your event. You can select to have the dress express posted to you or pick-up from our Geelong West boutique. All postage orders include a return satchel to post the dress back in. Local pick up orders can be returned via the returns chute located at our Geelong West boutique. If you are unsure if a particular dress is available, please email us info@theluxecloset.com.au.

Bookings can be made for 4 or 8 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back/returned to the returns chute.

The dress will arrive on your selected start date. We do aim to get orders out as early in the week as possible so if available, you may receive your dress earlier than expected. 

If your selected garment is available earlier than your selected start date we will send it out a few days early. This gives you a little extra time to plan your outfit! 

Please contact us on info@theluxecloset.com.au with your required dates. We will email back with availability and price. 

Often this means the garment is already booked by another customer, however cancellations can occur. If you are after a last minute booking please contact us on info@theluxecloset.com.au and we can assist you further. 

No, we take care of the cleaning for you. Please do not attempt to clean garments yourself. Simply place your dress into the return satchel and drop it at your local Post Office or return it to our Geelong West boutique returns chute.

We understand that accidents happen, if you damage the dress in any way please contact us immediately with photo evidence (info@theluxecloset.com.au). You may be charged an additional repair and/or dry cleaning fee depending on the severity. If the dress is not repairable, unfortunately, you will be charged the full Retail Price of the dress; as listed on our website.

You can book up to 6 months in advance. 

Absolutely, We offer a try-on service by appointment at our Geelong West Boutique. To view availability and book your try-on appointment click here. 

Unfortunately at this time due to the high demand for our garments, we do not offer postal try-ons. Once orders are shipped there is no refund or exchange offered so please make sure you are happy with the style & fit before booking.

Please note there is no day of the week when every single outfit is in the TLC boutique due to outfits coming and going so frequently. If you are wanting to try on a particular garment please make contact via email or Instagram DM and we can help with choosing the best time to come in for your try-on appointment.

After making an order online, you will immediately receive a confirmation email. On the week of your booking you will receive a booking reminder email/text message. This email will go through collection info, return info & everything else. If you have selected postage you will receive an email when your order is dispatched with tracking details. 

If you need to cancel your order or make any changes please email info@theluxecloset.com.au. Please also refer to our cancellation policy. 

You will receive a reminder text message/email prior to your event to organise collection. Your order will be available to be collected from our boutique in Geelong West. Collection is normally the day before your event (Thursday and Fridays). Alternative collection time frames can be arranged upon request and you are welcome to send someone to collect on your behalf. 

You will find us located at Shop 4, 130-134 Shannon Avenue, Geelong West.

Our store is by appointment only. To make an appointment click here. 

Absolutely, We offer a try-on service by appointment at our Geelong West Boutique. To view availability and book your try-on appointment click here. 

Unfortunately at this time due to the high demand for our garments, we do not offer postal try-ons. Once orders are shipped there is no refund or exchange offered so please make sure you are happy with the style & fit before booking.

Please note there is no day of the week when every single outfit is in the TLC boutique due to outfits coming and going so frequently. If you are wanting to try on a particular garment please make contact via email or Instagram DM and we can help with choosing the best time to come in for your try-on appointment.

Yes all try ons require a pre arranged appointment. Visit our booking page to schedule an appointment here.

Yes, we do! We deliver directly to your front door anywhere in Australia. 

No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.

We offer express delivery $14.95 which includes the return shipping as well.

All orders are shipped with Australia Post Express Post.The estimated delivery time is 1-2 business days – depending on your location. If you are outside the next day delivery network it may take up to 3 business days to reach you. This is general advice based on Australia Post timeframes but may be affected by delays. Please book your dress according to your delivery network. It is the customers responsibility to check shipping timeframes to their area and advise TLC of any potential shipping delays.

No, we do not deliver to PO Boxes. 

In most circumstances, postal orders placed before 2pm will be posted that day. The estimated standard delivery time is 1-2 business days – depending on your location. If you are outside the next-day delivery network it may take up to 3 business days to reach you, please keep this in mind with last-minute postal orders.

We can not guarantee an order placed within 3 days of the event will make it in time. Last-minute postal orders (orders placed within 3 business days of the booking start date) that do not arrive on time will not be entitled to any refund or store credits. 

For Geelong customers, it's never too late and we are more than happy to help with last-minute rentals. You can secure your garment online and select local pick-up and we will help arrange a rush collection. Alternatively, you can contact us directly at info@theluxecloset.com.au.

As soon as your order has been shipped an email will be sent to you with your tracking number.

All orders are shipped out 2-3 days prior to your rental commencement date (earlier if possible). If you are not in the next day shipping zone please request your order to be shipped earlier. 

If your order does not arrive in time for your event you will be issued with a store credit less the shipping charges (this does not apply to rentals booked last minute within 3 days of booking start date). If no one is home your order may be redirected to your local post office for collection. In the rare case that your dress doesn’t arrive within the specified delivery time, please email us immediately on info@theluxecloset.com.au. 

In the box with your garment/s, you will find a prepaid return label. TLC uses resealable postage bags. Please ensure you cut on the dotted line to open your parcel when it arrives. Simply place the garment/s back in the box, put it into the resealable postage bag, stick the prepaid returns label over the existing label, reseal, and lodge over the counter at an Australia Post Outlet (highly recommended) or place it in a YELLOW Express Australia Post Box by 3 pm on your return date. Local collection orders are to be returned to our Geelong West Boutique returns chute. This is available for returns 24/7.

A fee of $30 per day will be charged to the credit card you provided on your order or we may also elect to issue you with an invoice. Those invoices are payable within 7 days.

If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please contact us (info@theluxecloset.com.au) for a return address and to provide new tracking details. 

We are an Australian based retailer and are unable to ship internationally at this time. 

Simply return your dress to an Australia Post Outlet by 3 pm the next business day. For local collection our returns chute (located to the side of our Geelong West Boutique) is available 24/7 for returns.

We do our very best to ensure that every dress arrives crease-free. We professionally dry clean and steam all our dresses before posting to ensure our garments arrive crease-free. Certain fabrics are more prone to creases though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom, and the steam will help remove any creases.

Refunds or exchanges are not offered once an item has been dispatched regardless if the garment is worn or not.